Privacy Policy myEventic

Last updated: 31 October 2025

1) Who we are

This Privacy Policy explains how myEventic (“we”, “us”, “our”) processes personal data when you browse our website, create an account, purchase tickets, use our mobile apps, or interact with event organizers via our platform. The data controller is myEventic.com, located at Avenue des Gloires Nationales 85/9 Ganshoren. Contact: [privacy@myeventic.com].

2) Scope and roles

myEventic provides an online platform that enables event organizers to list events and sell tickets to attendees. Depending on the context, myEventic may act as:

• Controller: for platform operations (account management, payments routing, security, analytics, marketing where applicable).
• Processor: for certain services performed on behalf of event organizers (e.g., delivering ticketing/attendee tools). In those cases, the event organizer is the controller for attendee data within their event workspace, and myEventic processes it under a data processing agreement.

3) Data we collect

A. Data you provide

• Account and profile: name, email, password (hashed), phone (optional), country.
• Purchases: billing details, VAT number (if applicable), delivery email, attendee names.
• Support: messages, attachments, and contact details shared with our support team.
• Organizer data (if you host events): organization name, business details, payout info (handled by payment partners), event content.

B. Data collected automatically

• Device and usage: IP address (with possible anonymization), user-agent, device identifiers, pages viewed, referral source, timestamps, approximate location derived from IP.
• Cookies and similar technologies (see Section 6).
• Session diagnostics and security signals (e.g., failed logins, unusual activity).

C. Data from third parties

• Payment providers (status of payment, anti-fraud signals, chargeback alerts).
• Marketing/analytics partners (aggregated metrics; no sensitive categories).
• Event organizers (for attendee management where we act as processor).

4) How we use your data (purposes & legal bases)

• Provide the service (create accounts, process orders, issue tickets, send confirmations). Legal basis: contract performance; legitimate interests.
• Payments & invoicing (process payments, refunds, chargebacks, tax/VAT compliance). Legal basis: contract; legal obligations.
• Security & fraud prevention (detect abuse, protect accounts, auditing). Legal basis: legitimate interests; legal obligations.
• Customer support (answer questions, resolve issues). Legal basis: contract; legitimate interests.
• Analytics (measure usage, improve UX, capacity planning). Legal basis: legitimate interests; consent where required for cookies.
• Marketing communications (newsletters, product updates) only with your consent or as permitted by law with opt-out. Legal basis: consent; legitimate interests for existing customers where applicable.
• Organizer services (where we act as processor, we process attendee data under the organizer’s instructions). Legal basis: organizer’s lawful basis; our data processing agreement.
• Legal compliance (tax, accounting, regulatory requests). Legal basis: legal obligations.

5) Sharing & disclosure

We share personal data only as necessary:

• Event organizers: for the events you purchase or register for (attendee and order details so they can manage entry and event communications).
• Payment service providers: to process payments and prevent fraud.
• Service providers (processors): hosting, email delivery, analytics, session replay/monitoring, customer support tools, error logging—bound by confidentiality and data processing terms.
• Authorities and legal: when required by law, court order, or to protect rights/safety.
• Business transfers: in case of merger, acquisition, or restructuring, with safeguards.

6) Cookies, analytics & tracking

We use cookies and similar technologies to operate the site, remember preferences, secure accounts, and measure usage. Where required, we request your consent via a cookie banner. You can manage preferences at any time via the cookie settings on our site or your browser.

• Strictly necessary: authentication, load balancing, security.
• Functional: remember settings and preferences.
• Analytics: traffic measurement and performance (may use privacy-friendly tools and/or aggregated data).
• Marketing: only if you opt in (e.g., campaign attribution).

Example processors that may be used for analytics/monitoring or support: privacy-focused web analytics, session replay/UX diagnostics, error logging, and optional site-monitoring widgets. We configure them to respect applicable privacy laws and minimize data where possible.

7) Payments & fraud prevention

Payments for tickets are processed by trusted payment service providers. These providers act as independent controllers for certain data needed to process your payment (e.g., card details) and may perform fraud checks. myEventic does not store full card numbers.

8) Data retention

We keep personal data only as long as necessary for the purposes described in this policy:

• Account data: kept while your account is active and for a reasonable period afterward for record keeping, tax, dispute resolution, and legal compliance.
• Order and invoice records: retained according to applicable tax/accounting laws.
• Support communications: retained for audit and service quality, then deleted or anonymized.
• Analytics data: stored in aggregated or pseudonymized form where feasible.

9) International transfers

If we transfer personal data outside the European Economic Area (EEA/UK), we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses, and implement supplementary measures where required to protect your data.

10) Your privacy rights

Subject to the GDPR and local laws, you may have the right to request:

• Access to your personal data;
• Rectification of inaccurate or incomplete data;
• Erasure (right to be forgotten);
• Restriction of processing;
• Data portability;
• Objection to processing based on legitimate interests or to direct marketing;
• Withdrawal of consent where processing is based on consent.

To exercise your rights, contact us at [privacy@myeventic.com]. You also have the right to lodge a complaint with your local supervisory authority in the EEA/UK.

11) Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is 100% secure, but we continuously improve our safeguards.

12) Children

Our services are not directed to children under the age of 16. If you believe a child has provided us personal data, please contact us so we can take appropriate steps.

13) Changes to this policy

We may update this Privacy Policy from time to time. We will post the latest version on this page and adjust the “Last updated” date. Significant changes may also be communicated through the platform or by email.

14) Contact us

If you have questions or requests regarding this Privacy Policy or our data practices, contact our privacy team:

• Email: [privacy@myeventic.com]
• Postal: [COMPANY LEGAL ENTITY], [ADDRESS LINE]
• Data Protection Officer (if applicable): [dpo@myeventic.com]

Note: Where myEventic acts as a processor for event organizers, please also review the respective event organizer’s privacy notice for details on how they handle attendee data and how to contact them as controller.